Refund & Return Policy

At The Club Atelier, every item is crafted and inspected with care. Due to the custom, small-batch, and 3D-printed nature of our products, all sales are generally final. However, we want you to love your purchase and are always here to help if something goes wrong during transit!

1. Damaged or defective items

If your item arrives damaged, broken, or with a manufacturing defect, please notify us immediately so we can make it right.

To report a damaged item:

Contact us within 7 days of delivery at theclubatelier@gmail.com.
Include your Order Number and clear photos showing the damage to the product and the outer packaging.

Once we verify the issue, we will happily send you a brand-new replacement at no additional cost to you, or issue a refund to your original payment method if a replacement is unavailable.

2. Incorrect addresses & lost packages

Please double-check your shipping address before placing an order. We are not responsible for orders delivered to incorrect addresses provided by the customer. If a package is marked as "Delivered" by the carrier (USPS/UPS) but is missing, please contact your local post office to locate the parcel.

3. Cancellations

Orders can only be canceled within 2 hours of placement. Once production or shipping preparation has started, the order cannot be canceled.

Personalized items — anything engraved or made with your chosen name, text or charm — are made just for you and can’t be canceled or returned once the order is placed. If one arrives damaged or defective, section 1 still applies.

4. Contact us

For any questions regarding your order or our refund policy, please reach out to us at theclubatelier@gmail.com or through our website contact form.